Privacy

Visitors to our Website

When you visit www.naturecan.com we use a popular third party service called Google Analytics which collects standard internet log information and details of visitor behaviour as the web site is being viewed. This gives us information such as how often the web site is viewed, where our visitors are and how they found us. All this information is anonymous and we use it to look at patterns with the web site traffic and then we might make changes based on this data. Cookies are used to do this and you can read more about the specifics in our cookie policy.

The only data we collect that might be personally identifiable is information that you specifically give us. This could be your name and email address if you choose to subscribe to our newsletter, or it could be your billing and delivery information during the check out process.

Newsletter Subscription

In order for us to keep you informed about what's going on on the web site or let you know about offers and deals, we ask for your email address and your name. We don't give these to any other organisations and businesses. We do this through a third party provider, MailChimp, and that is what we use to deliver our newsletter to you. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email newsletters. For more information about how Mailchimp handle their data, please see MailChimp’s privacy notice. You can, of course, unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing support@naturecan.com and request that your email address is removed.

Currency selection and conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Writing a review

Leaving a product review on our site is done via another third party that specialises in reviews. It helps us to make sure that reviews are gathered in a consistent way and that the anonymous data it gathers, like how many people have rated a product 4 stars, can be used by other web services to help with marketing or providing ways to filter what reviews people have left. You can choose, if you wish to leave your name on the review but leaving an anonymous review is also an option. You can view their privacy policy here and they also have information about data protection here.

Links from our site to other web sites

This privacy policy does not cover any of the links that you find on this site linking to other web sites. Those sites are not covered by this Privacy Policy, and any questions about how a site uses your information should be directed at that web site. We do, as much as we can, validate any links that we add to our site and make sure they are of a certain quality. If you do have any issues with any of the sites we are linking to, then please let us know.

Your Access to Your Personal Information

At any time, you are entitled to access any of the personal information that we hold. You can do this by sending an email to support@naturecan.com and requesting that we share that information with you. This data may not be available in a friendly format so it might take a short time to get this information in a way that's easily viewed.

Information we collect in the checkout

When purchasing an item from our web site we have to collect enough information in order to take payment for that item as well as your delivery information so we can send it to you. We do ask for your mobile number as well but this is optional and only used so we can send you sms updates on the progress of your order.

Social Media

We also make use of social media to share information and also to advertise our products. These are carried out using the individual social media platforms and as such, the privacy policies will be specific to that platform and will not be covered by this privacy policy.

Changes to our Privacy Policy

We regularly review our privacy policy to make sure it's clear and the information in it is up to date. This privacy policy was last changed on 1st May 2019.